Sabannan plant and flower crest mug [Minami-gama]

Q1, Regarding restocking of sold out items

Please contact us using "Inquiry about this product" on each product page.

Q2, About products not listed

Only available products are listed.
Please note that products not listed are generally not available at our store.

Q3, About the quantity of products in stock

Please contact us using "Inquiry about this product" on each product page.

Q4: What kind of care should I take before using the utensils?

The bottom of the utensils is polished beforehand at our store to prevent scratches on tables, etc. If you are concerned about the roughness, please polish it a little with sandpaper before use.

When using, please soak the container in water once. By passing it through water, it prevents odors and dirt. (If you are particularly concerned about dirt, please fill it with water and let it absorb enough water until no air bubbles appear.)
When wet, a gray stain may appear, but don't worry, it will disappear once it dries.

Q5. Is there anything I should be careful about when cleaning the product after use?

Basically, we recommend hand washing. After washing, dry thoroughly before storing.
Please do not use gold-colored, silver-colored, or red-colored pottery in the microwave.

Q6, Can I specify the delivery date?

Regarding your desired delivery date, you can specify a date after the 7th day from the order date. You can also specify the time and placement.
If you do not specify, we will deliver it as soon as possible.
For more information, please see the desired delivery date and product delivery date in the User Guide.

Q7. Please tell me the payment method.

Credit card payment
VISA
Mastercard
JCB
American Express

Electronic money payment
amazon pay
ApplePay
PayPal

You can choose from here when ordering.
Please see the payment methods in the User Guide for details.

Q8, I added it to my cart, but I couldn't buy it.

Due to system limitations, "Add to Cart = Secure stock" is not available. If another customer completes their order first, the item may be sold out even if it is in the cart. note that.

Q9. Are returns and exchanges possible?

① Contact us by email or phone (092-404-0968) within 3 days after receiving the damaged product.

②Products that are different from the order or defective products Please contact us by email or phone (092-404-0968) within 3 days of receiving the product and return it with cash on delivery.

- If a replacement item is in stock, we will promptly replace and ship it.
-Products that are out of stock will be shipped at a later date or refunded.
・If you would like to contact us by email, please contact us .

③Customer's circumstances (different from image, etc.)
We will only accept returns or exchanges for unused items due to the customer's convenience.
Please contact us within 7 days of receiving the item and return it prepaid.
We will not be able to accept requests for returns or exchanges after 8 days have passed. note that.

Please note that round-trip shipping and various handling charges will be borne by the customer. note that.
We will refund the total amount minus the transfer fee, cash on delivery fee, and shipping fee.

Returns/exchanges that cannot be accepted

Q10: I would like to request gift wrapping, how should I order it?

Select the ``Gift Wrapping Color'' and ``Gift Tag Type,'' then add the container to your cart and place your order. Click here for more information about gift wrapping.

Q11. Do you offer Noshi and carrier bags?

This service is not available. note that.

Q12: I would like to introduce my work in the media. Is it possible?

Is possible. We also accept interviews and coverage, so please contact us through the inquiry form .