Old: About membership registration
About membership registration
You must register as a member to place an order on our online store.
Once you register, you will be able to log in and make purchases using the same account until you cancel your membership.
Membership registration is free, and there are no joining fees or annual fees.
If there is any confirmation regarding your order, we will contact you via your registered email address. Please make sure to register an email address that can be confirmed.
If you place your order on a holiday (Saturday, Sunday, or holiday) or outside business hours, we will contact you on the next business day.
register for membership
About member benefits
This is an altoyo membership service that can be used at the official online store and Yokohama Motomachi store.
register for membership
[Bonus 1] Earn points!
[Bonus 2]
You can check your order history at any time!
About changing member registration information
address
You can change the address by clicking "Change Address" under the shipping destination on My Page.
telephone number
You can change your phone number by logging into My Page and clicking "Change address" from the shipping address.
email address
Please contact us using the online store's inquiry form. Please enter your currently registered email address in the "Email Address" field of the form. We will reply to that email address.
Click here for the inquiry form
About login and password
Forgot your password?
Please follow the steps here to reissue your password.
Forgot your email address?
Please contact us using the online store's inquiry form.
Please enter the email address you are familiar with when registering in the "Email Address" field of the form. In that case, please let us know that you have forgotten your email address and include your name and phone number.
Click here for the inquiry form
About withdrawal procedure
Please contact us using the online store inquiry form.
*If you cancel your membership, all points you hold and other discounts will become invalid.
*After canceling your membership, you will not be able to check your order history.
*If you currently have items on order, please complete the cancellation procedure after receiving the items.
*Please note that once the withdrawal procedure has been completed, the withdrawal cannot be canceled.
Click here for the inquiry form