We apologize for any inconvenience caused, but please contact us within 3 days after receiving the product.
If we have a replacement item in stock, we will promptly replace and ship it to you.
Items that are out of stock will be shipped at a later date or refunded.
In the unlikely event that you receive a product that is different from the product you ordered or is defective, please contact us within 3 days of receiving the product and return it to us by cash on delivery.
If we have a replacement item in stock, we will promptly replace and ship it to you.
Items that are out of stock will be shipped at a later date or refunded.
Returns and exchanges due to the customer's convenience, such as the product being different from the image, will only be accepted if the product is unused .
In that case, please contact us within 7 days of receiving the item and return it prepaid .
Please note that we will not be able to accept requests for returns or exchanges after 8 days have passed.
Please note that round-trip shipping and various handling charges will be borne by the customer. please note that.
We will refund the total amount minus the transfer fee, cash on delivery fee, and shipping fee.
We apologize for the inconvenience, but please note that we cannot accept any returns or exchanges due to the following customer circumstances.
1) Products that have been used even once.
2) Products that are soiled or damaged after they arrive at the customer.
3) Products that have been received for more than 8 days.
4) Items on hold or reserved.
218-5 Shimohiramizu, Kasuga City, Fukuoka Prefecture 816-0842
To altoyo Ltd. TEL: 092-404-0968
<Questions when accepting returns/exchanges>
- Name of the person who ordered - Date of product arrival - Order number - Reason for return or exchange (Please be as detailed as possible)
